ITIL 4 Foundation Training Course

Understand how to use the ITIL® 4 guidance to improve your work and organisation.
Attain in-depth knowledge of the management of IT-enabled services in the digital economy.
Understand how value streams increase speed and efficiency
Know how modern IT and digital service organizations operate

Overview

ITIL® 4 Foundation is one of the widely-recognized entry-level certification courses provided by PeopleCert in the IT Service Management category. With widespread digital transformation, enterprises need an ITSM framework that takes into account the evolving trends in the market. This results in the transition from ITIL® V3 to ITIL® 4 which provides a holistic operating model to deliver tech-enabled products services. This ITIL® Foundation course is ideal for professionals who are looking to gain a basic understanding of the ITIL® framework and enhance their IT Service Management strategy in an organization.

Target Audience
Course Objectives
Exams

Target Audience for ITIL 4 Certification Course

Job roles that can take up ITIL® v4 training include, but are not limited to:

IT Managers
IT Project Managers
Network Operators
IT Suppliers
Help Desk Managers
Incident Managers
System Analysts
System Administrators
Security Managers
IT Operations Manager
Database Administrators
IT Professionals who are part of ITSM improvement tasks
Anybody who wants to gain knowledge on ITIL® 4 best practices
Anybody who is looking to clear their ITIL® 4 Foundation certification exam

Course Objectives

Participants who take part in the ITIL® 4 Foundation training will learn about:

An overview of ITIL® 4 guiding principles
Identifying opportunities to implement IT best practices using ITIL® 4 framework
ITIL® 4 terminology and concepts and use similar language with other IT teams
Service value system
Service value chain activities and how they interconnect with other processes
4 new dimensions of Service Management
Understanding the importance of IT services and business integration
Continual Improvement and its benefits
How to clear your ITIL® 4 Foundation exam on the first attempt

Exams

The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

Type of questions: Multiple Choice.
Duration: 60 Minutes.
Material Allowed: None, this is a ‘closed book’ exam.
Total marks: 40 marks, there are 40 questions each worth 1 mark.
Pass Mark: 26 marks, you will need to get 26 questions correct (65%) to pass the exam.

Why train with ICT Mentors Soutions?

Industry Expertise

Our instructors have vast industry experience for practical, real-world knowledge.

Global Accreditation

We are accredited by global firms to offer trainings and certifications

Personalized Learning

Tailored and flexible learning environment, to ensure successful ICT training.

Value for Money

Gain top-tier skills without breaking the bank.

ITIL 4 Foundation Training Course

Overview

Target Audience for ITIL 4 Certification Course

Course Objectives

Exams