ITIL Service Operation (30 Days Extension)



i) 90 Days – USD 400

ii) 150 Days – USD 500

iii) Exam – USD 300





Learn how to successfully implement ITIL Service Operation best practices


Service Operation

Learn how to successfully implement ITIL Service Operation best practices.


Course Content:

  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks


Course duration is 21 hours (minimum) and is 3 ITIL Credits

Course Options: 90 and 150 day courses are available

Prerequisites: Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Operation course before requesting their exam voucher.

Suitable for: Service Desk Management and staff, Applications and Hardware Support, Network Operation Staff, Process and Procedure Engineers, Application Developers and Managers and Supplier Managers or anyone who has an interest in the Service Operation Lifecycle.

Further Information
The ITIL Service Operation course is freestanding, but is also part of the ITIL Expert Program.
This course is delivered for your students at


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