Certified Agile Service Manager (CASM)

$550 $549

Course Options:

i) 90 Days Course – USD 549

ii) 150 Days Course – USD 629

 

About The Course

The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organisations.

Description

Certified Agile Service Manager (CASM)

The Certified Agile Service Manager course is accredited by the DevOps Institute and provides delegates with an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organisations.

 

Course Contents:
Lesson 1: Why Agile?
Lesson 2: Agile Practices
Lesson 3: Introducing Agile
Lesson 4: Agile Process Design
Lesson 5: Scrum Basics
Lesson 6: Roles Part 1: Scrum Roles
Lesson 7: Roles Part 2: ASM Roles
Lesson 8: Artifacts Part 1: Scrum Artifacts
Lesson 9: Artifacts Part 2: ASM Artifacts
Lesson 10: Events Part 1: Scrum Events
Lesson 11: Events Part 2: ASM Events
Lesson 12: Getting Started
Lesson 13: Exam Preparation

 

Course Options: 90 days course (Ksh 54,900) and 150 days course (Ksh 62,900) are available

Prerequisites: This course does not require any existing knowledge of Agile.

Exam details: 40 multiple choice questions. 60 minute duration with a 65% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students should have completed the CASM course before requesting their exam.

Suitable for: Delegates with Agile, DevOps or ITIL backgrounds. People interested in learning more about Agile and Scrum from a products and process perspective; consultants guiding their clients through process improvement initiatives; suppliers; process stakeholders. For ITIL Experts, this course is ideal to help them apply the service management knowledge and deliver value in their organisation.

Further Information: The Certified Agile Service Manager (CASM) course is delivered for your students at training.ict-mentors.com

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