VeriSM Essential Exam

$200

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OTHER COURSE OPTIONS
iii) VeriSM Essentials Extension– 30 Days – USD 75

 

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COURSE OVERVIEW
The fully accredited VeriSM Essentials course will give a basic understanding of service management,
culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.

Description

VeriSM Essentials
The fully accredited VeriSM Essentials course will give a basic understanding of service management,
culture and organisational structure using the VeriSM model. The VeriSM Essentials certification is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified.
Course Content:
  • 13 easy to absorb lessons covering the service management basics in the digital age using the VeriSM model
  • Includes video tutorials, study guides and quizzes
  • Study duration: 7 hours
Lessons in this course
Lesson 1: Organizational context and governance
Lesson 2: Digital transformation
Lesson 3: Service Culture
Lesson 4: Organizational structure
Lesson 5: Teams
Lesson 6: Service Provider Challenges
Lesson 7: Organizational change principles
Lesson 8: Introduction to the VeriSM model
Lesson 9: The VeriSM Model Part 1 Define
Lesson 10: The VeriSM Model Part 2 Produce
Lesson 11: The VeriSM Model Part 3 Provide
Lesson 12: The VeriSM Model Part 4 Respond
Lesson 13: Exam Preparation
Course Options: 30 and 60 day courses are available
Course Pre-requisites: This course does not require any existing knowledge of VeriSM
Exam Details: 20 multiple choice questions, 30 minute duration with a 65% pass mark. Exam can be
taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials
course before requesting their exam voucher.

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