ITIL Service Strategy (30 Days Extension)

$125


OTHER COURSE OPTIONS

i) 90 Days – USD 400

ii) 150 Days – USD 500

iii) Exam – USD 300

 

 


COURSE OVERVIEW

Learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services

Description

ITIL Service Strategy

Learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. Conduct Strategic Assessments and understand how to manage demand for IT Services

 

Course Content:

  • Service Strategy Principles
  • Defining Service and Market Spaces
  • Conducting Strategic Assessments
  • Financial Management
  • Service Portfolio Management
  • Managing Demand
  • Driving Strategy Through The Service Lifecycle
  • Critical Success Factors and Risks

 

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Course Options: 90 and 150 day courses are available

Prerequisites: Students wishing to study the Service Strategy course should already hold the ITIL Foundation Certificate.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Strategy course before requesting their exam voucher.

Suitable for: Program and Project Managers, Account Managers, Finance Managers, Business Development and Capture Managers, Service Delivery Managers.

Further Information
The ITIL Service Strategy course is freestanding, but is also part of the ITIL Expert Program.
This course is delivered for your students at training.ict-mentors.com

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