ITIL Service Offerings and Agreements Exam

$350


OTHER COURSE OPTIONS

i) 90 Days – USD 400

ii) 150 Days – USD 500

iii) 30 Days Extension – USD 90

 

 

 


COURSE OVERVIEW

Learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. Understand how to provide value to the customer, service provider and IT organization, learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.

Description

ITIL Service Offerings and Agreements

Learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. Understand how to provide value to the customer, service provider and IT organization, learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.

 

Course Content:

  • Introduction – Service Management as a Practice
  • Service Offerings and Agreements Processes
  • Service Offerings and Agreements Roles and Responsibilities
  • Technology and Implementation for Service Offerings and Agreements

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

Course Options: 90 and 150 day courses are available

Prerequisites: Students wishing to study the Service Offerings and Agreements course should already hold the ITIL Foundation Certificate.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Offerings and Agreements course before requesting their exam voucher.

Suitable for: Process & Procedure Engineers, Application Developers and Managers, Anyone working in Project/ Program Management & Administration, Anyone working in Management and Business Development.

Further Information
The ITIL Service Offerings and Agreements course is freestanding, but is also part of the ITIL Expert Program.
This course is delivered for your students at training.ict-mentors.com

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