ITIL Service Design (150 Days)

$550


OTHER COURSE OPTIONS

i) 90 Days – USD 400

ii) Exam – USD 300

iii) 30 Days Extension – USD 90

 

 


COURSE OVERVIEW

Learn how to successfully implement ITIL Service Design best practices and how to manage the efficient and effective design of new or changed IT services – including requirements management, design constraints, design models and Service Design Packages.

Description

ITIL Service Design

Learn how to successfully implement ITIL Service Design best practices and how to manage the efficient and effective design of new or changed IT services – including requirements management, design constraints, design models and Service Design Packages.

 

Course Content

  • Introduction to Service Design
  • Service Design Principles
  • Service Design Processes
  • Service Design Related Activities
  • Organising for Service Design
  • Considerations of Technology for Service Design
  • Implementation and Improvement of Service Design

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Course Options: 90 and 150 day courses are available

Prerequisites: Students wishing to study the Service Design course should already hold the ITIL Foundation Certificate.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Design course before requesting their exam voucher.

Suitable for: Anyone involved in design & development or project/ program management & administration. Security and Information assurance staff, Data centre managers and applications and hardware support.

Further Information
The ITIL Service Transition course is freestanding, but is also part of the ITIL Expert Program.
This course is delivered for your students at training.ict-mentors.com

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