ITIL Operational Support and Analysis (30 Days Extension)

$140


OTHER COURSE OPTIONS

i) 90 Days – USD 400

ii) 150 Days – USD 500

iii) Exam – USD 300

 

 


COURSE OVERVIEW

Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services.

Description

ITIL Operational Support and Analysis

Learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. Understand how to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk. Study how to manage access to services.

Course Content

  • Introduction to Operational Support and Analysis
  • Operational Support and Analysis Process
  • Technology and Implementation for Operational Support and Analysis

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

Course Options: 90 and 150 day courses are available

Prerequisites: Students wishing to study the Operational Support and Analysis course should already hold the ITIL Foundation Certificate.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Operational Support and Analysis course before requesting their exam voucher.

Suitable for: Anyone working in Operations/ Live Service, Application Developers and Managers, Technical Authors, Process Authors, Security & Information Assurance Staff and Metrics & Measurement staff.

Further Information: The ITIL Operational Support and Analysis course is freestanding, but is also part of the ITIL Expert Program. This course is delivered for your students at training.ict-mentors.com

Reviews

There are no reviews yet.

Be the first to review “ITIL Operational Support and Analysis (30 Days Extension)”

Your email address will not be published. Required fields are marked *

Select your currency
USD United States (US) dollar