ITIL Managing Across the Lifecycle (150 Days)

$700


OTHER COURSE OPTIONS

i) Managing Across the Lifecycle – 90 Days – USD 600

ii) MALC Extension – 30 Days – USD 200

 

 


COURSE OVERVIEW

Gain the final 5 credits towards ITIL Expert certification status.
Learn to identify and control business and management issues in IT service management, managing the planning and implementation of IT service management, Validate your knowledge across the service lifecycle and assess the value of IT services.

Description

ITIL Managing Across the Lifecycle

Gain the final 5 credits towards ITIL Expert certification status.
Learn to identify and control business and management issues in IT service management, managing the planning and implementation of IT service management, Validate your knowledge across the service lifecycle and assess the value of IT services.

 

Course Content:

  • Service Lifecycle Key Concepts
  • Communication and Stakeholder Management
  • Integrating Service Management processes across the lifecycle
  • Managing services across the lifecycle
  • Governance and organisation
  • Measurement
  • Implementing and Improving Service Management

Course duration is 30 hours of study (minimum) and is 4 ITIL Credits

Course Options: 90 and 150 day courses are available

Exam details: 50 multiple choice questions, includes Case Study. 120 minute duration with a 70% Prerequisites: Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate.

Exam details: 50 multiple choice questions, includes case study. 120 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must have completed 17 ITIL Credits (2 from Foundation and 15 from Intermediate level study) and have completed the Managing Across the Lifecycle course before requesting their exam voucher.

Suitable for:

Further Information
The ITIL Managing Across the Lifecycle course is freestanding, but is also part of the ITIL Expert Program.
This course is delivered for your students at training.ict-mentors.com

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