ITIL Continual Service Improvement Exam

$350


OTHER COURSE OPTIONS

i) 90 Days – USD 400

ii) 150 Days – USD 500

iii) 30 Days Extension – USD 90

 

 


 

 

 


COURSE OVERVIEW

Learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.

Description

ITIL Continual Service Improvement

Learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes, understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.

 

Course Content:

  • Continual Service Improvement Methods and Techniques
  • Organization for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementing Continual Service Improvement
  • Critical success factors and risks

Course duration is 21 hours (minimum) and is 3 ITIL Credits

Course Options: 90 and 150 day courses are available

Prerequisites: Students wishing to study the Continual Service Improvement course should already hold the ITIL Foundation Certificate.

Exam details: 40 multiple choice questions. 90 minute duration with a 70% pass mark. Exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Continual Service Improvement course before requesting their exam voucher.

Suitable for: Data and Network/ Operations Managers, Development and Engineering staff, Development, Testing & QA Managers, Process and Procedure Engineers, Application Developers and Managers, Technical / Process Authors, Account Manages and anyone working in Project / Program Management and Administration.

Further Information
The ITIL Continual Service Improvement course is freestanding, but is also part of the ITIL Expert Program.
This course is delivered for your students at training.ict-mentors.com

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